General
amudhamshoppy (“we” and “us”) operates www.amudhamshoppy.in (“Website”). By placing an order on this Website, you agree to the terms outlined below. These conditions are designed to ensure mutual clarity, protection, and service expectations for both parties.
1. General
All orders are subject to stock availability. We strive to maintain accurate inventory on our Website; however, occasional discrepancies may occur. If any item is unavailable at the time of purchase, we will ship the available items and contact you regarding options to either wait for restocking or receive a refund for the unavailable item.
2. Shipping Costs
Shipping costs are calculated at checkout based on product weight, dimensions, and delivery destination. Shipping charges are collected along with the product payment, and this amount will be the final shipping cost paid by the customer.
3. Dispatch Time
Orders are usually dispatched within 1 business day from the date of payment.
Our warehouse operates Monday to Friday during standard business hours, excluding national holidays. We make every effort to minimize delays during holiday periods.
4. Change of Delivery Address
Customers may request a delivery address change any time before the order is dispatched.
5. P.O. Box Shipping
We ship to P.O. Box addresses via postal services only. Courier partners may not be available for these locations.
6. Military Address Shipping
We can ship to military addresses using USPS or equivalent postal services. Courier partners cannot deliver to military addresses.
7. Items Out of Stock
If an item is out of stock, we will hold the order until all items become available. Existing items in your order will remain reserved until dispatch.
8. Delivery Time Exceeded
If your delivery exceeds the expected timeline, please contact us. We will investigate promptly with the shipping provider.
9. Tracking Notifications
After dispatch, customers will receive a tracking link with real-time updates from the shipping provider.
10. Parcels Damaged in Transit
If a parcel arrives damaged, we recommend rejecting it at delivery and contacting our customer service immediately. If damaged items were delivered in your absence, please contact us for the next steps.
11. Duties & Taxes
11.1 Sales Tax
Sales tax is included in the product price displayed on the Website.
11.2 Import Duties & Taxes (For International Orders)
International shipments may attract import duties and taxes, payable upon arrival in the destination country. These charges vary by country and are the customer’s responsibility.
If a customer refuses to pay duties or taxes, the goods will be returned at the customer’s expense. A refund will be issued for the product value minus return shipping costs. Initial shipping charges are non-refundable.
12. Cancellations
Review our Refund Policy for further guidance.
13. Insurance
All parcels are insured for loss or damage up to the value specified by the courier.
13.1 Damaged Parcel Process
A replacement or refund will be processed once the courier completes its investigation.
13.2 Lost Parcel Process
A replacement or refund will be processed after the courier confirms the parcel is lost.
14. Estimated Delivery Timelines
- Inside Tamil Nadu: 2–3 business days
- Outside Tamil Nadu (within India): 4–5 business days
Delivery times may vary depending on courier service availability, remote locations, or unforeseen logistic delays.
15. Customer Service
For all customer service enquiries, please contact us at:
Email: amudhamshoppy@gmail.com
Phone : +91 94870-67321